Our Nail Technicians should not give clients their personal phone numbers to maintain professional boundaries and avoid potential issues like receiving messages constantly and outside of business premises or dealing with difficult situations outside of work hours. Protecting our customers and staff well-being is a constant balance and boundaries to maintain.
Instead of sharing personal phone numbers. We encourage the following:
- Business number: Customers should call our dedicated business phone number at 717.885.0227 for clients to book appointments and handle inquiries, and complaints during business hours.
- Online booking systems: We offer online booking platforms that allow our clients to schedule appointments directly. Please go to www.umenailspa.com. Customers can book and reserve a specific Nail Technician as well.
- Social media platforms: We showcase our work on platforms like Instagram and Facebook, where clients can view our styles and potentially contact us through direct messaging (within professional boundaries).
- Customer Satisfaction Policies: We should have a "no phone" policy during appointments to ensure focus and a relaxing environment for our clients. Customers are our number one priority. We MUST GIVE THEM OUR 100% ATTENTION! If you are dissatisfied with your service today. Please bring the matter to the Manager’s attention before leaving.
If customers are trying to contact a specific nail technician:
- Customers need to call the salon directly: Ask for the technician by name, and the receptionist can assist you with scheduling or relaying a message. We also have online booking.
- Check the salon's website or social media: Please visit our website and social media to find information about the technician's schedule or a way to request them specifically when booking.
- Consider a silent appointment: If you want a focused experience with your nail tech without distractions, we offer "silent appointments". There is nothing wrong with having customers return and requesting a specific nail technician. We love this and please call or request online.